Privacy policy

Privacy Policy

This Privacy Policy describes how sticknobillsonline.com (herewith the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us by email at dispatch@sticknobillsonline.com or by mail using the details provided below:

The Archives Design Group Ltd, Menkee, Bodmin, Cornwall PL30 3DD, United Kingdom

Collecting Personal Information

We collect certain information when you visit the Site, including:

  • Device information: Used to load the Site accurately and analyze usage for optimization. Collected automatically through cookies, log files, web beacons, and similar technologies. Information collected may include web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

  • Order information: Used to fulfill your contract, process payment information, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services (if you have opted-in). Collected from you and may include name, billing address, shipping address, payment information (including credit card numbers for accepted payment types), email address, and phone number.  

  • Customer support information: Used to provide customer support. Collected from you and may include any information you provide when contacting us.

Minors (if applicable)

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. These include:

  • Shopify (our online store platform) - You can learn more about Shopify's privacy practices here: https://www.shopify.com/legal/privacy

  • We may also share your Personal Information to comply with legal obligations, respond to legal requests, or protect our rights.

Behavioural Advertising (if applicable)

We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. This may involve sharing information with:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following links:

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Legal Basis EU

We process your personal information under the following lawful bases:

  • Your consent (where applicable)

  • The performance of the contract between you and the Site

  • Compliance with our legal obligations

  • To protect your vital interests (where applicable)

  • To perform a task carried out in the public interest (where applicable)

  • For our legitimate interests, which do not override your fundamental rights and freedoms

Retention

We will retain your Personal Information for our records unless and until you ask us to erase it.

Automatic Decision-Making 

  • We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer