FAQs / Shipping
What does Shipping cost?
So intent are we on taking the world by storm with our designs that we currently ship both our unframed posters and limited edition fine art prints entirely for free, on orders over 50 GBP. For Orders under 50 GBP, a nominal delivery fee of 9.70 GBP is charged.
Do you Ship to my area?
Yes, we ship internationally which is also free for all Orders over 50 GBP and 9.70 GBP for Orders under 50 GBP.
We are not liable for any Customs Levies (Duty, VAT, additional taxes) that may be charged on your delivery (in our experience to date, this happens very rarely)
When will I receive my Order?
Delivery is within 10 days of Order.
This excludes any country-specific Customs delays or delays in finding someone to accept the Order at the delivery address, unfortunately, we are not in control of those!
If you have an urgent order, let us know on firstname.lastname@example.org and we’ll do our utmost in collaboration with our courier partners to deliver sooner.
How is my Order packaged?
Your posters will arrive in a luxury black and gold Stick No Bills™ branded, biodegradable tube sealed in recycled water and scratch resistant protective outer wrapping, which make a great gift.
These 100% biodegradable yet fully dent-resistant tubes are hand-made in Sri Lanka. In defiance of today's single-use plastic and disposable culture, we have designed these tubes as 'gifts for life' that you or the recipient of your gift can re-use for many years to come.
Postcards and A3 size prints are carefully packed and arrive in ply-board reinforced flat packs to ensure mint condition on arrival.
How do I track my Order?
Once you’ve placed your Order, you’ll receive an email confirming your purchase. As soon as your order is dispatched (typically within 24 hours), we’ll send you the courier Tracking Number which can be tracked on the courier’s website (don’t worry, we’ll include the link).
Email email@example.com for any further queries.
How do I edit / exchange / return my Order?
Once processed, all sales are final and refunds not given but feel free to get in touch with firstname.lastname@example.org if you need to edit your order and we’ll do our best to accommodate you.
Exchanges can be done within 30 days of the Order date if the product is in its original mint condition - either return the Order via insured courier (for your cost) or pop into one of our Galleries to exchange.
My Order arrived but it is different from what I ordered, what should I do?
We take great pride and care in fulfilling your Order but occasionally things do not go as expected. Please let us know as soon as possible on email@example.com so we can rectify the situation!
Please do not return any items before contacting us.
My Order has arrived but is damaged, what should I do?
Our custom-made poster tubes are renowned for being 'bulletproof' (more-so than most standard tubes available in the mass market) and our global courier partners are the world's most professional express shipping service providers.
So we have had very rare incidences of customers reporting damaged stock to date. In the very rare and unlucky event of your package reaching you in damaged condition; if it appears highly likely this damage has happened in transit rather than at our point of source (i.e. by one of our packaging team members), it is really important - for insurance claim purposes - that you do not sign to accept the item from the courier company and that you photograph the damaged exterior of the tube, box of flat-pack immediately, in front of the courier personnel.
We do replace damaged stock subject on receipt of very clear photographic evidence shot in a good light from multiple angles (both close in and overview), proving the prints have been damaged (the actual artwork; not just the white 2cm edge which we add to protect the artwork and to give your framer a margin to grip). We can issue replacements if we receive this categorical evidence within 72 hours of your receipt of the goods addressed to firstname.lastname@example.org
We promise to ship your replacement within one week of your notification or, in the case of your return of prints in order to obtain alternative prints, our receipt of your returned goods and payment in full for the costs of the return.
We shall then arrange for delivery of the correct item or replacement for a damaged item to be dispatched to you within the following twenty-one working days.
Please do not return any items to us before contacting us at